Skills & Competencies for IT Vendor Relationship Senior Manager

IT Vendor Relationship Senior Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for IT Vendor Relationship Senior Manager

Designs and implements the organization's strategic technology vendor management program to meet company needs and comply with required quality standards.

JOB RESPONSIBILITIES for IT Vendor Relationship Senior Manager

Selects providers and oversees procurement of IT products and services to monitor and maintain operational costs and budgets. Administers the request for proposals process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Works closely with managers and teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement.

IT Vendor Relationship Senior Manager SALARY RANGE

BASE 50%
$186,894
TOTAL 50%
$218,416
Job Level
M03
Job Code
IT10000408
Education/Degree
Bachelor's Degree
Reports To
Top Management

IT Vendor Relationship Senior Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Vendor Relationship Senior Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

10 general skills or competencies (Job family competencies) for IT Vendor Relationship Senior Manager

1 Job Family Competencies – Information Technology Infrastructure Library (ITIL)
Proficiency Level -3
Skill definition-Insight into the application of this set of best practices for delivering and managing efficient IT support services.
Level 1 Behaviors
(General Familiarity)
Explains the basic functions of Information Technology Infrastructure Library (ITIL) service model.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Logs and tracks IT incidents and issues following the standard procedures.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Partners with various IT professionals in executing ITIL processes to ensure continuous improvement.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees ITIL Incident Management to mitigate performance issues.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops ITIL processes and strategies to ensure integration across IT service.
See 4 More Skill Behaviors
2 Job Family Competencies – IT Operations
Proficiency Level -2
Skill definition-Supporting appropriate processes and practices to run a successful IT-enabled business to meet the needs of internal and external users.
Level 1 Behaviors
(General Familiarity)
Explains the importance of IT operational processes in maintaining the stability of our organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers data in IT operations to understand strengths and opportunities to improve.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles and resolves incident tickets relating to issues within IT operations and infrastructure.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Manages assets across the entire IT operation enterprise to provide transparency for customers within the ITSM platform.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Constructs IT operations strategic goals to ensure efficiency and productivity.
See 4 More Skill Behaviors
3 IT Vendor Relationship Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Senior Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Senior Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for IT Vendor Relationship Senior Manager

1 Core Competencies – Business Relationship Management
Proficiency Level -3
Skill definition-Ability to define, understand, and support activities to build business partnerships, drive value, and satisfy clients.
Level 1 Behaviors
(General Familiarity)
Explains the relations and differences between customer relationship management and business relationship management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Reports on issues relating to business relationship management initiatives to management.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Facilitates convergence between provider and business partners.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads the development and implementation of business change initiatives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes policies and procedures on business relationships management.
See 4 More Skill Behaviors
2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
See 4 More Skill Behaviors
3 IT Vendor Relationship Senior Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Vendor Relationship Senior Manager
Proficiency Level - 4
5 Competency for - IT Vendor Relationship Senior Manager
Proficiency Level - 5

Summary of IT Vendor Relationship Senior Manager skills and competencies

There are 0 hard skills for IT Vendor Relationship Senior Manager.
10 general skills for IT Vendor Relationship Senior Manager, Information Technology Infrastructure Library (ITIL), IT Operations, IT Service Management (ITSM), etc.
10 soft skills for IT Vendor Relationship Senior Manager, Business Relationship Management, Budgeting, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Vendor Relationship Senior Manager, he or she needs to be skilled in Business Relationship Management, be skilled in Budgeting, and be skilled in Planning and Organizing.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.